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Berghaus Customer Service


Product Lifetime Guarantee - what's covered and what's not

Lifetime guarantee

  • Our guarantee only covers genuine manufacturing faults or defects. To help clarify what this means, here’s a few pointers of things that wouldn’t be covered:

  • Adhesive/glue/bonding. Adhesives will naturally dry and break down over time because of age, particularly with heavy use and poor after care. This issue on items over 10 years old would not be considered

  • Wear and tear. Anything that’s reaching or has reached the end of its serviceable life. For example, if a zip breaks on a heavily used item, it’s usually down to wear and tear rather than a fault

  • Accidental damage.Whether it’s caused by you or someone else, like a baggage handler –this includes rips, cuts, scuffs, tears, abrasions, odours and stains aren’t covered.

  • Poor aftercare Your product should be cared for and properly maintained. If, for example, your boots become dry and brittle because they haven’t been cleaned or dried as advised, then any cracks or splits would be due to poor aftercare, rather than being a manufacturer’s fault.

  • Leaking waterproofs. Waterproofs that have reached or are close to the end of their serviceable life through use.

  • Damage caused by misuse or alteration of the product.

  • Any consequential loss or damage resulting from a fault.

  • Second hand items. Unfortunately our guarantee covers only the original owner but that shouldn’t stop you having fun in some great Berghaus stuff.

  • If we’ve missed something that applies to your product, don’t worry - this is just a guide to help you, it’s not an exhaustive list. Remember, our team of experts consider every case individually. So get in touch with whoever you bought it from and we’ll take a look.