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Berghaus Customer Service


Product Lifetime Guarantee

  • We love all Berghaus gear, from when we develop it to when it’s out on the hill. In fact, we love it so much that we guarantee every product for its lifetime. This guarantee is the length of time any piece of kit can reasonably be expected to keep delivering the same great performance as when it was new.
  • If you come across a genuine fault or defect in your product’s lifetime, we’ll repair or replace it for free. If it’s no longer available, we’ll replace with an alternative from our current range that’s as close to it as possible.

  • How long are products covered for?

    • We go that bit further at Berghaus. We don’t just guarantee our products for a set time frame. We like to be more flexible because the lifespan of our products varies depending on a few factors. For example, a heavily used or poorly maintained item will probably have a shorter life than an averagely used or well-looked after item. That’s why our team of experts consider each case individually.

    How to claim

    • Contact the store or website that you bought the product from. You’ll need to have your proof of purchase ready and your retailer will then work with us on your claim.
    • If you bought the item directly from us, whether online or in one of our stores, simply get in touch with our Customer Service team using the details below. Again, you’ll need your proof or purchase to hand so we can get things moving quickly.

    • Email: customerservice@berghaus.com
    • Website: Contact form
    • Telephone UK: 0345 607 2477
    • Telephone INT: +44 (1254) 277247

    • You’re also well covered as this guarantee doesn’t affect your statutory rights.